Monthly Archives: July 2013

Patience: The (not so) Silent Killer (of productivity)

No – that’s not true. Or is it? I often see small business owners who are paralyzed in their business – frozen in a cycle of unproductive habits. Some call themselves “patient” while others will throw out “watching the market” … Continue reading

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The Golden Investment – Hiring!

This week I was invited to lunch by a small business owner who wanted some help developing his interviewing skills. He will be making one of the most important investments a small business owner makes – hiring. Let me explain … Continue reading

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The Big E’s: Effort, Energy, and Enthusiasm

While the systems that run your small business are critical to your success and the staffing and personnel are essential to any sustained success, there will still be new and unique challenges that will try slow your productivity, or even … Continue reading

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My Hammer Doesn’t Make Me a Carperter

This week I found myself needing to use a different car for a while. Like anything “new” to me, I usually have to fumble and bumble my way around the details – radio buttons, cruise control, mirrors, etc… It takes … Continue reading

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When “Great Service” Provides a False Sense of Service

Many small business owners describe their customer service as “great” or “very good” without much hesitation. I would suggest however that there are tremendous opportunities left on the table because there are too many “order taking” service transactions rather than … Continue reading

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