Category Archives: Uncategorized

Getting Stronger with Strengths – A Review of ‘Strengths Based Leadership’

What would you rather do more of – something you are good at doing? Or something your manager says you are weak at doing? Throughout my professional life, manager after manager provided “employee performance reviews” on an annual basis. Most … Continue reading

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Communicating Through ‘Crucial Conversations’

If I had a nickel for every critical interaction in my life that, within seconds of it happening, I wanted desperately to have a ”do over.” These conversations, usually fed by some emotionally charged position from one side or another, … Continue reading

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Why “Win-Win” Negotiations Means That You Lose: ‘Start With No’ by Jim Camp

You plan to renegotiate a lease, or a contract with a vendor, or any number of the day to day negotiations that happen in your small business and your personal life. A prevailing thought process is to plan for the … Continue reading

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Do You Need A ‘Band Aid’ Solution?

I’ve often used the phrase “Band Aid solution” to referrer to something as “temporary” or “simple minded”… In his book The Tipping Point, Malcolm Gladwell makes a great point with: “A critic looking at these tightly focused, targeted interventions might … Continue reading

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The Golden Investment – Hiring!

This week I was invited to lunch by a small business owner who wanted some help developing his interviewing skills. He will be making one of the most important investments a small business owner makes – hiring. Let me explain … Continue reading

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The Big E’s: Effort, Energy, and Enthusiasm

While the systems that run your small business are critical to your success and the staffing and personnel are essential to any sustained success, there will still be new and unique challenges that will try slow your productivity, or even … Continue reading

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When “Great Service” Provides a False Sense of Service

Many small business owners describe their customer service as “great” or “very good” without much hesitation. I would suggest however that there are tremendous opportunities left on the table because there are too many “order taking” service transactions rather than … Continue reading

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